We Help Leaders Master Listening Skills

To Build Meaningful Team Connection And  Unlock Team Potential, So You Can Thrive As A Successful Leader.

This is what happens when leaders listen, really listen.


 Listening leaders breed an environment of understanding. When you and your team understand each other better, you are more likely to succeed, be more innovative, and achieve higher performance and productivity.


The enhanced understanding from listening fosters teamwork and collaboration, which reduces the frustration of constant second-guessing and wasted time, allowing you and your team to benefit from the gift of clarity and forward momentum.


Being heard by a skilled listening leader builds trust, rapport and connection within your team, creating a positive working environment, that decreases staff turnover.


Being an authentic and skilled listener distinguishes you as a leader, earning you  respect and influence within your team so you can meet your most desired organisational goals with maximum engagement


Listening as a leader allows you to gain valuable insights and perspectives from your team, giving you access to your teams knowledge, innovation and creativity leading to  improved problem-solving and decision-making abilities.


Despite the typical challenges of leadership, establishing a “Culture of Listening” will help you and your team feel heard and appreciated, and will transform your professional environment into a motivating, interesting and enjoyable place to be.

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Some kind words from clients



“Carol Ann helped my team put things into perspective, down to earth and without the big words. The team became much more flexible and efficient and able to focus on common goals.  Actually, later on, the teams were able to support the organisation in very challenging situations. It would have been much more difficult to reach that level of performance without the support of Carol Ann.”

Mystery Person
Mikael Lesko
Embassy Head of Chancery

Very interactive session, thought-provoking. Confident speaker and engaging! 10.

Hemat Gryffe 'Women's Aid'
Bespoke Workshop Client

I worked with Carol Ann for two years and found her range of knowledge and ability to connect with people incredible. Carol Ann has great empathy which allows her to get the best out of everyone, both adults and young people. Carol Ann, thank you for your contribution, advice and support.

Mark Ruddy
Deputy Head Teacher, Client
St. Mungo's Academy, Glasgow City Council

It was through Carol Ann’s mentorship, guidance, time, conversation and passion for insight into our experience that she opened the door for me in the understanding of emotional literacy.

Carol Ann always tailors her approach to attune to the needs of the professional, ultimately leading to the generation of a positive, compassionate approach to transforming the culture of our learning environment.

Jennifer Armstrong
Workshop Participant
Principal Teacher, Govan High School, Glasgow City Council

As a leader of many different people in different contexts, it’s essential that I seek to excel at being, first and foremost, a good listener. Carol Ann’s Listening Lab program is at first humbling. So you thought you were a good listener hmmm? Think again! But this realization comes about within Carol Ann’s program not as a remonstration but instead by allowing you to see that you can be so much more than you already are. Now, seeing this new opportunity for growth, Carol Ann gently takes you by the hand and (more…)

Theo Kauffman
Workshop Participant

One enters the Listening Lab with Carol Ann and goes on a journey of self-discovery, where together, we explored what it means to truly listen.  Carol Ann generously shares her vast knowledge and experience, having worked closely with many individuals, teams and organizations in many diverse settings where she shines a gentle but powerful light on the subject of Listening. The results are… Transformative. She creates a learning environment that is so safe and confidential inside The Listening Lab, it brings an ease and comfort to share openly and learn with fellow participants.

June Sterling, RN, MSN
Workshop Participant
CEO June Sterling Coaching

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