We all ache in the absence
of being heard
Removing what quietly gets in the way, so people finally open up, connect and bring their best.
trusted by
SCottish government
Leman • BEUC • NHS Glasgow • OECD
Swedish Foreign Ministry • Education Scotland
Glasgow City Council • Novartis
WAYS TO WORK TOGETHER
Coaching
For individuals navigating transitions, leadership challenges or personal growth. Grounded in the Energy Leadership Index™ and 27 years of human-centred practice.
workshops & events
Experiential online and in-person workshops open to anyone.
organisational training
Bespoke programme design and facilitation for organisations who need something specific built. From pan-European capacity building to internal team programmes.
learning design consultancy
You have a training idea but don’t know where to start. I work alongside you to design it — so every participant feels seen and heard, and the capability stays with you. Not a one-off. A lasting capability
Hello, I’m Carol Ann
I grew up in Scotland, left her shores in the mid-1990s to live and work throughout Europe, India, and the Republic of Georgia – and am now back in Scotland.
In all those years, working across cultures, languages and contexts to this day, one thing stood out above everything else is the absolute power of authentic listening on teams, on relationships, on progress.
So, one chilly day in 2021, on holiday with my son on a beach on the north coast of Scotland, I etched in the sand with cold red raw hands – ‘The Listening Labs’.
And so it began.
The work continues.
WHAT IT’S LIKE WORKING WITH CAROL ANN
“WORKSHOPS
“As a leader of many different people in different contexts, it’s essential that I seek to excel at being, first and foremost, a good listener. Carol Ann’s program is at first humbling — so you thought you were a good listener? Think again. But this realisation comes about not as a remonstration but by allowing you to see that you can be so much more than you already are.”
COACHING
“There was a moment when Carol Ann reflected back some thoughts I’d been saying. Hearing them back took on a new meaning — it altered and saved a very important part of my life.”
FACILITATION
“Carol Ann helped my team put things into perspective, down to earth and without the big words. The team became much more flexible and efficient. It would have been much more difficult to reach the same levels of performance without her support.”
