Founder: The Listening Labs

With more than two decades of experience in workshop/training design and delivery, across a broad range of audiences in the UK, Europe, the Caucasus and India, Carol Ann is a highly skilled and experienced trainer, facilitator, speaker, and creative curriculum designer.

The bedrock of the success of her work with her clients, is the importance she diligently places on intercultural understanding and fostering connection through listening well and ensuring people feel understood and heard whether online or in person.  She creates environments and helps others to do so, that feel inclusive and inspiring, creating opportunities for all voices to be heard. This blend she creates, increases connection and facilitator confidence, participant enjoyment and gets her clients the results they need and want.

All of Carol Ann’s work has been underpinned by a Master’s in psychology (M.A Hons.) and a Masters in Guidance and Counselling (M.A. Educ.) and a commitment to her own lifelong learning, and ability not to not take herself too seriously and to maintain a sense of humour.

Her clients have included Businesses, Schools, Public Authorities, International organisations, National level and European NGOs and Charities. In 2016 she attained her CPCAB (The Counselling & Psychotherapy Central Awarding Body) Level 4 Certificate in Counselling Skills for working with children and young people. She is also has an NHS Health Scotland SMHFA certificate in Mental Health First Aid has been certified for the ‘Living Works’ Applied Suicide Intervention Skills Training (ASIST) which empowers people to provide skilled, life-saving interventions.