One enters the Listening Lab with Carol Ann and goes on a journey of self-discovery, where together, we explored what it means to truly listen.  Carol Ann generously shares her vast knowledge and experience, having worked closely with many individuals, teams and organizations in many diverse settings where she shines a gentle but powerful light on the subject of Listening. The results are… Transformative. She creates a learning environment that is so safe and confidential inside The Listening Lab, it brings an ease and comfort to share openly and learn with fellow participants.